Returns and Exchanges

Returns and exchanges are a natural part of all retail operations. That is why it is important to have the most convenient solution possible. It is also a good opportunity to follow up with customers and build customer loyalty.

Klarna will contact you directly with information about your refund payment. Once your return is processed, you will automatically receive an updated Pay later balance from Klarna. This will include any instructions on how to make your payment if you have a remaining balance. Klarna will contact you by email if they need bank details from you to make the re-payment.

For any questions relating to your refund payment, please contact Klarna directly. For anything related to your returned parcel, please contact Dina hem ustomer service.